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"Plant a thought and you will reap an action; Plant an action and you will reap a habit, plant a habit and you will reap a character, plant a character and you will reap a destiny".

Client and service, Call to action, results

Quality Tools

	Fact sheets of customer service .. Through 10 fact sheets, we indicate how one should serve the customer. 1. Philosophy of Management. 2. The Sale. 3. Welcome the customer. 4. Gestures. 5. Personal image. 6. Verbal Communication. 7. Attitude of Service. 8. Claims? Suggestions? 9. The Timeframe of the Customer. 10. The Farewell. Read more... »Incredibly cheap, from 9 euros each fact sheet.
	Customer Service Scripts Types of scripts 1. From welcome to farewell. 2. Taking command and sales of (entry, second drinks, desserts, coffees and liquors). 3. Attention to complaints and claims. Script of problem solution. 4. Script of phone courtesy. (Hotel reservations, restaurants, information requests,...). Read more... »Scripts from 25 euros.
	Manuals 1. Of Welcome.+Details 2. Customer Service. +Details 3. Of Problem Solution. » Manuals from 150 euros.
	Customer Service Phrases .. Sometimes a phrase makes us reflect more than was expected. Through a selection of over 50 customer service phrases, we intent to ignite a passion for service in your staff. They are great for putting up in hallways. Read more... » Dossiers from 50 euros.

Concrete Actions

	Do you have doubts about what to do in customer service?
	We put our 18 years of experience at your disposition. How?
	Punctual Consulting: .. Phone sessions from 1 to 3 hours long.
	Diagnostic Audit and Plan of Action: .. We conduct a first audit of your business with Cliente Incógnito® and we meet with you for three hours to establish a plan of action for implementation within a month.
	Periodic Consulting: .. Quarterly meetings where the actions and problems in customer service are addressed, as well as the implantation of new measures for the next months.

Customer Power Club

	Do you want us to be in charge of everything in customer service?
	Production of personalized manuals, fact sheets, and scripts for your business.
	Training courses for your staff.
	Periodic audits from Cliente Incógnito®.
	Design of surveys in paper and online.
	Positive comments expressed on the internet.
	Managerial advice.
	Elaboration of the variable compensation program.
	Figure of the customer advocate and many other actions.
	All this from only 199 euros per month. Join the club!

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Videos to Inspire You

Other tools

	Optical Illusions.
	Considerations.
	Stories.
	Humor.
	Images.
	Research.
	Customer service.