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Considerations

"Good teachers are expensive, but the bad ones cost even more" Bob Talbert

"A journey of a thousand miles begins with a single step" Lao-Tse

"Examples correct much better than reprimands" Voltaire

"To get where we are not we have to advance in a different way" San Juan de la Cruz

"If you fall seven times, stand up eight" Chinese Proverb

"You never know what you are capable of until you try" Charles Dickens

"Intelligence consists not only in knowledge, but also in the skill of applying knowledge in practice" Aristotle

"Never stop smiling, even when you are sad, because you never know who could be falling in love with your smile" Gabriel García Márquez

"The secret of happiness is not always doing what you love but loving what you do" Leo Tolstoy

"Whatever is worth doing at all is worth doing well" Lord Chesterfield

"If education seems expensive, try ignorance" Albert Eistein

"We are what we repeatedly do. Excellence, then, is not an act, but a habit"

"Genius is two percent talent and ninety eight percent perseverance" Ludwig van Beethoven

1. Excellence in service.

2. Psychology and loyalty of customers.

3. Attention to complaints and claims.

4. Management of high performance teams.

5. Staff motivation.

6. Emotional intelligence in the enterprise.

7. Sales scripts.

8. Verbal and nonverbal communication.

9. Know how to sell.