100% Practical
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Through stagings, little skits (role playing), in which we simulate daily situations. |
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We make all the participants reflect about the different points of view that there are in customer service. |
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The employees act out all the moments of service from the point of view of the customer and not from behind a barrier. |
100% useful
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THe use of the audits of Cliente Incógnito® are key. We sell real experience, not canned courses. |
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Among other aspects, we show the importance of the smile, of the look and of personalized service. |
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More than professionals trained -managers, middle management, frontline staff-. |
Types of Courses
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Sales Techniques. |
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Psychology and Customer Loyalty. |
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Customer service in restaurants and hotels. |
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Management of High Performance Teams. |
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Verbal and non-verbal communication. |
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Attention to complaints and claims. |
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Excellence in service |